FAQ
Below you’ll find answers to most frequent asked questions. If you can’t find your answer, feel free to contact us!
How to book a court?
All bookings go through the Sporty+ app, which runs on Android, iOS, or any web browser. Registration takes about 30 seconds the first time; after that it’s just a few clicks. Log in, open Court Booking, pick your court, date and time, and confirm. You’ll find a Book a Court button on every club page. The app is also how we notify you if rain affects your session, so we recommend booking there rather than by phone.
Do you rent equipment?
Yes we do! And we have pickleballs too. You don’t need to reserve the equipment in advance. Of course, you are more than welcome to bring your own equipment.
What are your prices?
Please refer to location pages or the sporty+ app for the exact price.
When and how do I pay?
Payment details are shown in the Sporty+ app when you book. Some facilities require an onsite payment, while for some you can pay through the app.
When are you open?
Hours vary by club and shift with the season. The Sporty+ app is always the most reliable place to check. As a rough guide, we open mornings and run through to late evening, with a break in between. If you’re planning ahead or traveling to us, just message or call the club and we’ll confirm.
What if it rains?
In case of rain, all upcoming bookings are cancelled. You do not need to worry about whether you will be able to play – we will let you know! Users of the Sporty+ app will receive a notification if their booking is cancelled due to bad weather. We will also inform you when the weather improves. If your session is cut short due to bad weather, you only pay for the time you actually played.
Do you offer a coaching?
Yes. we coach all levels, from complete beginners to advanced players. Get in touch with us and we’ll match you with the right coach.
What is Open Play and how do I join?
Open Play is a scheduled session where you turn up on your own or with friends and play without arranging partners in advance. Players rotate courts and partners throughout, and we group people by ability so games stay balanced. Sign-up is only through our WhatsApp community. Join the “Open Play” group for your location and vote in the poll we post one or two days before each session. Sessions change and depend on the location, but they are usually on the weekends.
Where can I buy pickleball equipment?
Joola is a partner of Pickleball Club 002 and you can order or buy their pickleball gear at our club. At this link you can find the full pickleball range. Contact us if you see something you like. Also, follow our news and social media for exclusive offers and special prices.
What benefits do I get with MultiSport and PassSport?
Each MultiSport or PassSport card reduces the price of a one‑hour court booking by 1/4, i.e. 25%. This means you need 4 MultiSport or PassSport entries for 1 hour of free play. This benefit does not include equipment rental. Also, Open Play can be subsidized with MultiSport or PassSport.
How do I become a member of Pickleball Club 002?
At the moment we do not offer club memberships, but we are actively working on the best membership model for our frequent players.
Do you have a merchandise shop?
Yes – you can gear up with our official Pickleball Club 002 merchandise. We regularly offer club T‑shirts, hoodies and other items, and are gradually expanding our selection. Ask our staff at the venue or contact us if you are looking for specific sizes or products.
I would like to build my own pickleball facility. What do I have to do?
If you are looking to build your own pickleball business, you can become part of Pickleball Club 002 family as a partner. We support you from the initial idea to opening day with advice on court construction, operations, marketing and community building. Get in touch with us to book a meeting and find out how we can help you launch your club.
I don’t know how to play. What should I do?
If you have never played pickleball, no need to worry! Pickleball is very beginner‑friendly. We have several options for you:
First visit. Just come to the club reception. All our staff are experienced pickleball players and are there to answer your questions. They will gladly teach you the rules and show you the basic strokes.
Pickleball community. Join Open Play and our pickleball community. Pickleball is a very social sport where you will easily meet new friends to learn with and improve your game.
Hire a coach. Professionals know best.
What facilities are available at the Pickleball Centre?
Besides the courts, our facilities have changing rooms with lockers, showers, and toilets, as well as a cozy lounge area where you can relax and socialize before or after your game. If you are coming by car, you can conveniently park right in front of the club.
Do you have a café or somewhere to sit?
Yes. Community is a big part of what we do, so every club has a dedicated hangout area where you can relax before or after your game.
Is there parking?
Yes, all facilities have a parking lot on site.
How far ahead can I book?
Bookings open one week in advance through the Sporty+ app. If you need something further out — a group, an event, or a trip you’re planning — get in touch and we’ll arrange it.
Can I bring a pet?
Yes. Pets are welcome as long as they’re kept on a leash and don’t disturb other players.
Can children play?
Yes, everyone’s welcome — pickleball is easy to pick up and works well for mixed-age groups, so families often play together.
Are you open in winter?
Split and Dubrovnik are open year-round. Zagreb runs from mid-March to mid-November and closes over winter.
What's your cancellation policy?
You can cancel up to three hours before your booking through the Sporty+ app, free of charge. If something urgent comes up after that window, give us a call.
I am with a larger group.
Depending on what “larger” means, you can book through our app, or get in touch through our Contact Form in case you need to book well in advance. Split has twelve courts, Dubrovnik six and Zagreb four, so what we can host depends on the location and time.
Do I need the Sporty+ app to get in?
Yes! The app is our booking system and at some locations (e.g. Dubrovnik) you open the main gate with the Sporty+ app. If you get stuck at the gate, call us and we’ll help you in.
Where are you located?
Each club page on our site has a map and directions.
Zagreb — Veslačka ulica 26A, right by the Hendrix Bridge on the Sava river.
Split — Put Svetog Lovre 45, Stobreč, 100 metres from the beach.
Dubrovnik — Ul. Iva Dulčića 34, just above Hotel Lacroma, an 8-minute drive from the Old Town
OUR HOURS
Zagreb
Mon–Fri: 4 PM – 10 PM
Weekends: 9 AM – 10 PM
Split
Mon–Fri: 9–11 AM, 3 PM – 10 PM
Weekends: 9 AM – 10 PM